Posted by Annalisa Burgos | August 5, 2009
None of my friends are real estate agents. And a lot of my friends’ friends aren’t agents either. They just never happened to roll in my social circles. Not really sure why that is. Perhaps it’s because I’m naturally skeptical of people who make a living from selling things — be it a house, insurance, a car or a story pitch.
So you’d understand why people like me who don’t normally socialize with real estate agents in our personal lives would feel weird about “friending” an agent on Facebook without having met him/her in person and establishing some sort of relationship. Even now, as a homebuyer, I’m not going to search for agents to friend.
So it was especially interesting to listen to a panel for real estate agents about using Facebook as a professional tool.
(The FrontDoor team is in San Francisco this week for a real estate and technology conference called “Real Estate Connect,” hosted by Inman News.)
FrontDoor, for one, has a Facebook fan page (thanks to those of you who’ve joined it!) and is doing some interesting things with social media, such as integrate Facebook Connect on the site so readers can comment on articles through their Facebook profile.
At the panel, Craig Donato, CEO of online classifieds site Oodle, talked about their service, which would allow agents to automatically load their listings into their news feed and their friends’ feeds. Someone in the audience quickly pointed out that that was the “fastest way to get me to de-friend you.” Indeed. I know I would.
So that begs the question — what is the proper etiquette, for any business, to build relationships on social networking services like Facebook and Twitter, without scaring away people? We’re discussing that here at Inman Connect. If you’ve got an idea, please share it!
Posted by Annalisa Burgos | March 26, 2009
Now that Twitter is mainstream — with politicians and former naysayers now regularly tweeting (moi, for one) — every industry is trying to figure out how to use this tool to its advantage.
The news industry, for one, is finding it very useful when reporting and finding sources, especially during breaking news events like the terrorist attacks in Mumbai.
Real estate, meanwhile, is still trying to figure it out. Most real estate professionals have a Web site (maybe with a blog) and a Facebook profile, but many will tell you that they are too busy to Twitter or don’t see the value in doing so. After all, if you Twitter four or five times a day about yourself or your brand, don’t you risk diluting your brand, or even worse, turn off people with your constant self-praise?
Yes, and that’s the problem. Companies — real estate and otherwise — shouldn’t be thinking of social media networks like Facebook, LinkedIn and Twitter as straight-up advertising and marketing vehicles, where you plaster your name and expect clients to flock to you. Most people are like me — they’re not going to scour Facebook for a Realtor. But I may tell a friend of a friend that I’m looking to buy a house, and if you (the Realtor) have a relationship with that friend, I may get referred to you.
Think of it this way — you’re at a networking event and you meet that guy who is pushing his business card in your face as soon as you say hello. No one likes that guy. On the other hand, you’re more likely to reconnect with the guy who explained the ebb and flow of mortgage rates to you.
So think broad reach and long-term — think of these social networks as bridges to a ginormous audience, bridges that never existed before, but have the huge potential of helping you build relationships. They are called “social networking” services, not “marketing” services, after all.
Millions of people are on these networks having genuine real estate conversations. Whether it’s a person complaining about the buying process or a seller trying to hawk his home that’s been on the market for 8 months, people are talking about real estate.
And some agents are generating leads by joining these conversations and sharing their expertise, without the in-your-face marketing tactics. Find out how they did it in FrontDoor’s article “Twitter Your House and Friend a Realtor on Facebook.”
Speaking of social networking, you can follow FrontDoor.com on Twitter at www.twitter.com/HGTVFrontDoor and join our fans on Facebook at www.facebook.com/pages/FrontDoorcom/18669721826.
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